"The heat storm was an unprecedented, extraordinary event, and this is an unprecedented step by PG&E," said Helen Burt, senior vice president and chief customer officer. "We saw a clear need to lend an extra hand to customers by going above and beyond our traditional assistance programs and quickly creating this new credit. We will immediately move to obtain the necessary support of California regulators."
PG&E anticipates that the total amount credited to customers in October will be approximately $125 million. Once approved, the bill credit could begin appearing on customers' bills as early as Oct. 1.