PG&E customers are being reminded that the company’s representatives would never ask for personal or banking information over the phone. PG&E offers the following tips to help protect customers from scams:
• Customers should always ask to see identification before allowing inside their home anyone claiming to be a PG&E representative. PG&E employees always carry their ID and are always willing to show it to you.
• If a person claiming to be a PG&E employee shows ID and you still feel uncomfortable, call PG&E’s customer service line at 800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, you should notify local law enforcement immediately.
• Customers who have an appointment with PG&E will receive an automated callback within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.
• PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank – and law enforcement.
• Customers concerned about the legitimacy of a call about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 800-PGE-5000.
PG&E takes security seriously and will actively work with law enforcement to help stop any scam impacting customers. Those who have received a potential scam call or visit can report it immediately by calling PG&E at 800-PGE-5000.
Customers seeking financial assistance can visit www.pge.com/financialassistance to sign up for payment plans and participate in programs that help them pay their bills.