No one ever wants to call a plumber. Typically, it means a leak or some other disaster rather than a social call. But, disaster or not, Jesse Delgado and his wife, Kayla, of Flow Pro Plumbing say they believe that calling a plumber should be a positive experience.
Jesse and Kayla started Flow Pro Plumbing in 2017 in Brentwood after seeing a need for a customer-first approach to the industry that they said was not being met.
“There are a lot of stigmas around plumbers that we want to avoid,” Kayla said, adding that plumbers have a reputation among customers for being untrustworthy, dirty, or even unprofessional. “There seems to be a huge lack of customer service in general, and we knew we could do it better.”